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Privacy Policy

Kennedys Fine Chocolates is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you order or enquire about our online chocolate products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit or debit card number, start date, expiry date and security code. If you have ordered online chocolate products for a third party we will need to know their postal address.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please click here

We never make your personal details available to other companies for marketing purposes.

2. Our use of cookies and other information gathering technologies

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so.

3. How we protect your information

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, the Kennedys Fine Chocolates website uses the Worldpay payment gateway for online credit and debit card processing.

We also keep your information confidential. The internal procedures of Kennedys Fine Chocolates cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please login to your account by clicking here. If you wish to cancel your registration, please send an e-mail by clicking here, or by sending a letter to Kennedys Fine Chocolates Ltd, The Old School, Orton, Penrith, CA10 3RU, England.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. Safety and Security Tips

If using a public computer or terminal, always log out and close the browser when you complete an online session. Keep your passwords private. Remember, anybody who knows your password may access your account. When creating a password, use at least 8 characters - a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained.

It is also recommended that you frequently change your password.. Avoid using the same password for multiple online accounts. Please note

We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from kennedys-chocolates.co.uk asking you to do so then please ignore it and do not respond.

8. How to contact Kennedys Fine Chocolates

If you would like to contact us with any queries or comments please send an e-mail by clicking here.

 

Fine Handmade Chocolates

We are now in our 25th year of chocolate making!

So come on in and make your own selection box to sample handmade chocolates at their very very best.

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The Appledore Chocolate Shop

We opened our second shop in the picturesque fishing village of Appledore in North Devon, called "The Appledore Chocolate Shop" located at No 2, Meeting Street. We hope you will visit us there.

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Have something to celebrate?

Congratulations and Celebrations??

Fly the flag and make it special with a box of our scrumptious chocolates!

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Wedding Favour Boxes

The perfect assortment for the very special day.

Take a look at what we can provide for the day that for many, is the best day of their lives.

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Get in touch

Telephone: 015396 24781
Fax: 015396 24846
Email: info@kennedyschocolates.co.uk

UK Delivery Charges

Orders up to £19.99: £4.00
Orders of £20.00 and over: £5.00

For an extra charge of £5, Royal Mail Special Delivery or our Couriers, APC, will deliver next day on a specified weekday (Monday to Friday); and for Saturday morning delivery, using Royal Mail Special Delivery, there is an extra charge of £8.

Overseas P&P: Airmail Rates. These are calculated at the checkout on weight of goods ordered.
 

Testimonials

Following my recent order I would like to commend you on the quality of your chocolates. I have tasted many makes of chocolate - but yours are far more superior than any I have tasted.

Jackie D

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