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Returns Policy

In addition to your Cancellation Rights, Kennedys Fine Chocolates Ltd will accept unwanted goods (other than perishable food items) that are returned to us within 28 days of the date of purchase if the goods are returned in fully saleable condition and with proof of purchase. A refund or an exchange will be offered up to the amount you paid for the goods, excluding delivery charges. Please follow the instructions below to return goods to us.

We reserve the right to refuse any unwanted goods that are returned without a proof of purchase or after the 28-day return period has passed. This provision does not affect your statutory rights. Because you are a consumer, you have legal rights in relation to goods that are faulty, not as described, or not in conformity with your order. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Returning Goods by post or Parcel Service

Obtain a Returns Number from us by either calling 01539 624781 or via e-mail: Our telephone lines are open Monday to Saturday 9am – 5.00pm.

Goods returned without a Returns Number will not be accepted so please ensure you contact us first to initiate the returns procedure.

In the case of goods sent by post, we recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned.

In case of goods sent by parcel service, we recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending.

When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging.

Ensure you enclose your proof of purchase.

Any refund will be reimbursed using the same means you used to make the payment.

Our range of chocolates

Fine Handmade Chocolates

We are now in our 32nd year of chocolate making!

So come on in and make your own selection box to sample handmade chocolates at their very very best.

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The Appledore Chocolate Shop

Our Appledore Chocolate Shop is open Tues to Saturdays 10am to 5pm (and occasionally some Sundays & Mondays) - but please check with us first, if making a special trip.

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Have something to celebrate?

Congratulations and Celebrations. Look no further than Kennedys Fine Chocolates for some chocolate inspiration??

Fly the flag and make it special with a box of our scrumptious chocolates!

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Wedding Favour Boxes

The perfect assortment for the very special day.

Take a look at what we can provide for the day that for many, is the best day of their lives.

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Get in touch


UK Delivery Charges

Standard Delivery by Royal Mail Tracked 24 Post (or Weekday Courier if the parcel weight is over 2kg):  £6 (This includes VAT of 20%).

For an ADDITIONAL charge of £6, Royal Mail Special Delivery or our Couriers, APC, will deliver next day on a specified weekday (Monday to Friday).

Overseas P&P: Airmail Rates. These are calculated at the checkout on weight of goods ordered.


Following my recent order I would like to commend you on the quality of your chocolates. I have tasted many makes of chocolate - but yours are far more superior than any I have tasted.

Jackie D

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